Medical Informantion Services

Medical Inquiries

PharmXL Integrated Response Center is staffed with healthcare professionals to receive, triage, and respond to telephone calls, emails, and faxes requesting information about medical products.

Product Complaints

PharmXL integrates with your processes for handling product quality complaints, such as delivering instructions for return and cross-referencing the appropriate quality systems to ensure compliance.

Standard Response Letters

PharmXL develops and delivers standard responses, including FAQs and answers, and forwards standard response letters as appropriate.

Customized Responses

The PharmXL team is medically qualified to perform literature surveillance and develop customized, compliant responses to medical inquiries from health care professionals.

Medical Information Systems

PharmXL  solutions include the hosting of industry-leading MedInfo systems or accessing our clients’ systems to integrate with their processes .

Medical Information Websites

PharmXL  extends the reach of the medical information function by building websites for self-service request and delivery of standard responses.